Refund and Return Policy

Effective Date: [2024/8/1]

1. Introduction

Thank you for shopping with [Hoe-East Shop] (referred to as “we”, “us”, or “our”). We strive to ensure that you are satisfied with your purchase. This Refund and Return Policy outlines the procedures and conditions for returning items and obtaining refunds.

2. Return Eligibility

To be eligible for a return, the following conditions must be met:

• Time Frame: Items must be returned within [number] days from the date of receipt.
• Condition: Items must be unused, in their original packaging, and in the same condition as received.
• Proof of Purchase: A receipt or proof of purchase is required for all returns.

3. Non-Returnable Items

The following items are non-returnable:

• Perishable Goods: Food, flowers, or other perishable items.
• Personalized or Customized Items: Items made to your specifications or personalized.
• Intimate Apparel: Underwear, swimwear, and other intimate items.
• Gift Cards: Gift cards cannot be returned or refunded.

4. Return Process

To initiate a return:

1. Contact Us: Email us at [your contact email] or call [your contact phone] to request a return authorization.
2. Prepare Your Return: Pack the item securely in its original packaging, including all accessories, manuals, and documentation.
3. Return Shipping: Ship the item to the address provided by our customer service team. You are responsible for return shipping costs unless the return is due to our error.

5. Refund Process

Refunds will be processed once we receive and inspect the returned item. The following applies:

• Refund Method: Refunds will be issued to the original payment method used for the purchase.
• Processing Time: Allow [number] business days for the return to be processed and [number] additional business days for the refund to appear in your account.
• Partial Refunds: If an item is returned in less than perfect condition, we reserve the right to issue a partial refund.

6. Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the replacement item.

7. Damaged or Defective Items

If you receive a damaged or defective item:

• Contact Us: Notify us within [number] days of receipt at [your contact email] or [your contact phone].
• Provide Evidence: Include photos of the damage or defect with your notification.
• Replacement or Refund: We will arrange for a replacement or refund based on the nature of the issue.

8. Shipping Costs

Shipping costs for returns are the responsibility of the customer, unless the return is due to a mistake on our part or a defective product.

9. Policy Changes

We may update this Refund and Return Policy from time to time. Any changes will be posted on our website and will be effective immediately upon posting. We encourage you to review this Policy periodically.

10. Contact Us

If you have any questions or concerns about our Refund and Return Policy, please contact us at:

[Hoe-East Shop]
Email: [diaobiyi4@diaobiyi4gmail-com]